Operational Performance, Communications

 London and South East

Reference #77


A highly motivated, award-winning Project Manager with a proven track record in developing successful relationships and delivering excellent performance outcomes in a number of sectors including transport, social housing, recruitment and Learning and Development. This associate has led successful bids and excels in the strong development of stakeholder relations and partnerships.


  • Winner of “Business Person of the Year” East London Chamber of Commerce and Docklands Business Club Awards in May 2006
  • Winner of the “Serco Chairman’s Award” for contributing to the “Success of Serco” for her work at the DLR Awarded by Kevin Beeston, Serco Chairman 2003
  • Increased Customer Satisfaction Survey Score at DLR from 86% to 97%, highest in industry, by creating & implementing improvement strategies
  • Mobilised and implemented the £400m successful rebid of the DLR contract
  • Streamlined the procurement process for Pinnacle Group Services, introducing cost savings and efficiencies of 40% 


Extensive experience in public speaking, creation of strategy/policy and customer experience relationships. Has created and delivered presentations and public speaking engagements as an ambassador to government and public bodies. Her outstanding interpersonal, presentation, networking and communication skills enable her to build partnerships with customers, key suppliers and wider stakeholder groups. Excellent at creating real impact, robust under pressure and with an instinct for what is important to people.

Has served as a non-exec director for a national charity that assisted customers with mental health, alcohol and drug problems and has a strong interest in working with the voluntary and public sectors.

Also holds current DBS clearance.


  • Central Govt
  • Charity and not for profit
  • Education
  • Local Govt
  • Transport
  • Housing

Will Work In

  • UK only


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